Returns & Refunds
What happens if a part is wrong, damaged, or turns out not to fit.
Before you order, call us. Most returns we see come down to a part that was never going to fit. Send your shaft diameter and the outside diameter of the blade you are replacing, or a photo of the scoring head, and we will confirm the right part before you spend anything. That call is free and it is the whole point of buying from an engineer.
Return window
Returns are accepted within 30 days of delivery. Parts must be unused, uninstalled, and in the condition and packaging you received them in.
Parts that cannot be returned
A scoring blade that has been mounted and run is not resaleable, and we cannot accept it back. That includes blades that have been through a single shift.
- Blades, hubs or bearings that have been installed or run
- Parts damaged by installation, misuse or improper storage
- Anything returned after 30 days from delivery
Who pays return shipping
For a change of mind, an ordering error, or a part that does not fit, the customer pays return shipping. The original $37.50 shipping charge is not refunded, because that freight has already been incurred.
If the part is defective, damaged in transit, or not what you ordered, we cover everything: return freight, a replacement part, and the shipping on the replacement. That is our mistake to fix, not yours to pay for.
Restocking
Non-defective returns are subject to a 15% restocking fee. There is no restocking fee on defective, damaged or incorrectly supplied parts.
Damaged or incorrect on arrival
Inspect your order when it arrives. If something is damaged or wrong, contact us within 7 days of delivery and keep the packaging. Photographs of the part and the box help us settle it with the carrier quickly.
How to start a return
Call (424) 444-4306 or use the contact form with your order number and what is wrong. Do not ship anything back before speaking to us, because unannounced returns are easy to lose and we may be able to solve the problem without one.
Refunds
Approved refunds are issued to the original payment method through Stripe, normally within 5 to 10 business days of us receiving and inspecting the returned part. Your bank may take longer to show it.
Cancelling an order
These parts ship direct from our supplier, often quickly. If you need to cancel, call as soon as possible. Once an order has shipped it becomes a return rather than a cancellation.
Start a return or ask a question
Fraschetti Consulting and Sales LLC
Phone: (424) 444-4306
Or use the contact form.